UniFi ‘d Mess
July 20, 2021

UniFi ‘d Mess

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ubiquiti Networks UniFi

We use UniFi networking equipment and UniFi Protect camera equipment in multiple installations in a couple of states.It was selected for ease of installation and the ability to centrally administer it. While Ubiquiti Networks UniFi has been very useful, Protect has been a disaster and UniFi support is essentially non-existent.
  • Nearly plug-and-play network equipment
  • Easily configured back end
  • Attractive price point
  • Support is slow, not technically competent, and seems to have no authority to correct product issues (e.g. issue replacement devices). One current issue has been ongoing for three weeks without even the first attempt by support to correct it.
  • Cameras do not provide the resolution advertised in field applications, specifically the ability to read license plates
  • Approximately 20% of purchased equipment (excluding APs) failed out of the box or within the first 90 days
  • Portal controls for not the Network and Protect systems can be glitchy or non-operational for no apparent reason
  • Integrated networking equipment
  • Camera and NVR system
  • The networking equipment failures have caused delays to critical system startup
  • The Protect system failures have rendered an entire multi-camera system useless
  • The extremely slow support has left us in limbo in getting critical systems fixed

Do you think Ubiquiti Networks UniFi delivers good value for the price?

Not sure

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Did Ubiquiti Networks UniFi live up to sales and marketing promises?


Did implementation of Ubiquiti Networks UniFi go as expected?


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Should not be used in any mission critical application. Networking equipment with that high a failure rate points to a significant oversight in quality control. There is a large user forum and multiple reports of similar issues can be found there. Additionally, when equipment does fail, and particularly if it is going to fail this often, support needs to be stellar and instead it’s non-existent.