Ubiquiti is a great networking solution for small businesses trying to keep recurring costs down.
November 25, 2020

Ubiquiti is a great networking solution for small businesses trying to keep recurring costs down.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Ubiquiti WLAN

A to Z Insurance is a growing insurance and tax services company located in Delaware with several branches all over the state. As part of their IT overhaul, we needed a common wireless network across all the sites that was easily manageable in order to provide guest wifi access.

With a centralized Ubiquiti AWS controller, and deployed Access Points in all the offices we have been able to achieve this with great results. Any time changes are needed even at specific office locations these changes can be done remotely in under 30 minutes. Additionally, the hardware itself provides robust wifi coverage wherever deployed, easily replacing the old consumer-grade wireless routers.
  • Remote management
  • Remote reporting
  • Easy to use web interface.
  • Mobile app access for all the above features.
  • Centralized location for network infrastructure visibility.
  • Ubiquiti does not directly provide support for their products, and they perhaps should consider adding it to their catalog.
  • It used to take about an hour or two of labor for network changes to happen between a tech driving to an office and making configuration changes. Now all network infrastructure updates can be mostly done remotely within 30 minutes saving A to Z less in operating costs.
Meraki is a great product providing many of the same remote management features that Ubiquiti offers for network solutions. The main difference is Meraki licensing costs. Each device must be licensed in order to work. After a licensing period expires the device will stop functioning until re-licensed. For the price of the licensing, you get Cisco Meraki remote support and assistance in troubleshooting issues and network configuration problems.

Ultimately we decided to go with Ubiquiti due to the simplicity of the network infrastructure not warranting advanced support. The network configuration will largely stay static unless there are major office changes every few years.
Ubiquiti makes great Access points at various tiers provided far better coverage and throughput than consumer-grade wireless repeaters and routers. We have not had any performance complaints from guests or from the administration who use the wifi on a daily basis.
Ubiquiti's support is basically non-existent by design. However, their forums are a great resource if you are willing to do the research and ask questions. Keep in mind Ubiquiti sells hardware, not support so the responses will be from the community of professionals also using Ubiquiti just like you.

Do you think Ubiquiti WLAN delivers good value for the price?

Yes

Are you happy with Ubiquiti WLAN's feature set?

Yes

Did Ubiquiti WLAN live up to sales and marketing promises?

Yes

Did implementation of Ubiquiti WLAN go as expected?

Yes

Would you buy Ubiquiti WLAN again?

Yes

I would easily recommend Ubiquiti wireless products to anyone with one caveat. Either you must already have networking knowledge in order to set up your infrastructure properly or hire someone who will be able to help you.

For small businesses in my opinion there is no competition in price to performance. If you need to set up a properly structured network but are not a large enterprise that can justify the hardware and SMA of larger vendors, Ubiquiti will easily solve all your networking needs without recurring costs and complexity.

For more complex and large infrastructures I suggest you look at vendors who provide support so that you are not dependant on having advanced networking knowledge in-house unless your business model calls for it.