Best Automation Tool
March 31, 2020

Best Automation Tool

Priya Kumari | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UiPath Process Mining (formerly ProcessGold)

UiPath provides industry best AI integration in the tool where it can handle unstructured data and incorporate intelligence into bots to handle repetitive tasks, especially in handling the Citrix environments. Even non-technical persons can easily learn with best use of UiPath Academy. UiPath even provides certification for free for various levels like solution architect, business analyst, developer, infrastructure, licensing. Even advanced-level developer certification is available in the portal for free. Best tool for mid-range to level-5 companies.
  • AI fabric.
  • Intelligent document processing.
  • SAP integration.
  • Orchestrator.
  • Citrix automation.
  • Decreased SLA.
  • Increased insights.
  • Productivity.
UiPath helps better with the new tool feature which is released every 3-4 months for public review, certifications for different roles are also free. Compared to other tools, scalability to increase or decrease the bots based on business requirements is easy and flexible for any project.
There is a separate Zendesk for customer support for all the product components they have.

Do you think UiPath Process Mining delivers good value for the price?

Yes

Are you happy with UiPath Process Mining's feature set?

Yes

Did UiPath Process Mining live up to sales and marketing promises?

Yes

Did implementation of UiPath Process Mining go as expected?

No

Would you buy UiPath Process Mining again?

Yes

It is a bit complicated to understand the new features in the tool, as they won't provide the environments for testing. The advanced features are available but no proper guidance is given how best we can use those features.

Using UiPath Process Mining (formerly ProcessGold)

  • Claims processing.
  • Data scrapping.
  • Intelligent data processing.
  • Unstructured data OCR.
  • AI fabric.
  • Integration with 3rd party applications.
100% will renew the license.

Evaluating UiPath Process Mining (formerly ProcessGold) and Competitors

  • Price
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Analyst Reports
It would be the same.

UiPath Process Mining (formerly ProcessGold) Implementation

Change management was a big part of the implementation and was well-handled
  • Using new features.
  • Integrating with 3rd party applications.

UiPath Process Mining (formerly ProcessGold) Training

  • Online training
  • in-person training
The trainer was well trained.

UiPath Process Mining (formerly ProcessGold) Support

ProsCons
Kept well informed
No escalation required
Support cares about my success
Quick Initial Response
Less knowledgeable
Problems left unsolved
When our company initially tried setting the orchestrator in the server we faced lots of issues, support team guided us to create the setup which helped us a lot.

Using UiPath Process Mining (formerly ProcessGold)

ProsCons
Easy to use
Consistent
Feel confident using
Requires technical support
Lots to learn
  • Web.
  • Desktop.
  • .pdf
  • Citrix.
  • AI fabric.
It's the best tool in the market.