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My UiPath Process Mining first impressions
March 31, 2020

My UiPath Process Mining first impressions

Tamás Szabó | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UiPath Process Mining (formerly ProcessGold)

My company paid for UiPath trainings and services, and I met with it via online trainings and found it very interesting.
Until now I only went through on the rest of their trainings. Some of the projects are already using UiPath at my company.
The other projects are mostly using it for web UI automation.
  • Multi-level process mining.
  • Organization-level relationship mining.
  • Gap and root-cause analysis.
  • KPI-based process monitoring.
  • User experience should be improved.
  • Lack of step by step tutorials, how to use.
  • More straightforward UI/Processes.
  • It's still under development, and there's still room for improvement.
  • Shows, what we can automate.
  • Saves time and money in the long run.
As we started looking for a process mining software, we checked the most popular ones first, reviewed them, calculated prices, and we finally decided with UiPath. It doesn't require that much technical knowledge as the others, and as it is priced by features used, we could decide which one to use.
One of their colleagues already contacted me while I was doing their online training. He was very helpful, and offered to assist with my questions, and asked about my experience with their product, if I'm satisfied. He was very responsive, and not just could answer all of my questions, but also helped me with several tips and suggestions.

Do you think UiPath Process Mining delivers good value for the price?

Yes

Are you happy with UiPath Process Mining's feature set?

Yes

Did UiPath Process Mining live up to sales and marketing promises?

Yes

Did implementation of UiPath Process Mining go as expected?

Yes

Would you buy UiPath Process Mining again?

Yes

Liked:
The reporting features of ProcessGold are great. Data mining and visualization provide extensive visibility and understanding of business operations.
Disliked:
The software at first is hard to use and you're not sure where to start. I would like a few tutorials that explain step by step how to start, including a few tips for new users.