UKG Ready Review

During implementation there were certain aspects of TLM that could not be implemented because it did not align with our operational needs.

The support received varies. In most instances, I have been contacted same day by support to get the issue resolved, but there was one instance where I was not contacted for over a week and then when I was finally contacted, the assistance received was lacking.

The usability would be better if there weren't constant changes. For example, changes were made to the Employee Information screen. Now instead of having everything presented in a clean, concise manner on approximately one screen, it is all boxier and bigger and involves a lot of scrolling. The same change has been made to the timesheet as well. The only saving grace is that there is a way to toggle back to the original view. Hopefully the toggle option remains because the new look did not go over well with our organization.

For our organization, the advantage with UKG Ready is that we moved from a locally hosted timekeeping system to a cloud based solution. This allowed for easier access for all of our managers. While we are using the TLM module, we have not been able to implement all aspects of the module due to some special scenarios within our organization. For example, at the time of implementation we were unable to make use of the Time Off request functionality because it would require us to have schedules uploaded for all staff, but schedules change every pay period due to our operational needs.