A solution oriented program that is customizable to each business.
November 24, 2020

A solution oriented program that is customizable to each business.

Joel Abbott | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Ready (formerly Kronos Workforce Ready)

We use this program for recruiting, HR (benefits, employee records, on-boarding, etc.), timekeeping, accruals, and will soon roll-out performance appraisals. These functions are used with 1/2 of our employee population.

Pros

  • Accessibility from desktops and mobile devices.
  • Customizable for our business.
  • Development teams are willing to listen to our unique challenges.
  • Kronos Community is a great resource for answers to common questions.

Cons

  • User guide development.
  • Best practice sharing during product development.
  • Better communication on changes made during product releases.
  • Simplify benefit enrollment processes for the user. Think about employees who aren't computer savvy.
  • Increased emphasis on robust training with superusers.
  • During product development, we have found numerous process improvement opportunities.
  • Accessibility is huge for us. Our business is spread across multiple states and often find employees can only access the system with an iPad.
Continue to look at the solutions your competitors offer with the user interface. Work to make your program simple and easy to use.
I'd say the tasks are easy once I learn how to perform them in UKG Ready. I've found it difficult to find specific guidance when needing to learn a new task.
This is an area in need of improvement. I feel like there are more resources available to me than I know about. Focus on over-communication.
The market is flooded with competitive options that offer one-off solutions to recruiting, benefit administration, payroll, etc. Many of the unique programs offer a user interface that's easier to understand and work with from the employee's perspective. From an administrator's perspective, I want a system that offers an intuitive solution for my employees. This reduces the lag-time caused by communications to and from the HR department.

Overall, I do like this product and plan to continue using it into the future. The product teams are responsive to my challenges. Keep looking for improved ways to serve the customer.

UKG Ready Feature Ratings

7.7
Employee demographic data
8
Employment history
9
Organization and location management
6
8.0
Pay calculation
9
Support for external payroll vendors
8
Off-cycle/On-Demand payment
8
Benefit plan administration
7
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
9.7
Approval workflow
9
Balance details
10
Annual carry-forward and encashment
10
9.0
View and generate pay and benefit information
Not Rated
Update personal information
10
View job history
10
View company policy documentation
7
Not Rated
Tracking of all physical assets
Not Rated
5.0
Report builder
5
Pre-built reports
5
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
6.2
Job Requisition Management
7
Company Website Posting
5
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
5
Applicant Tracking
7
Notifications and Alerts
7

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