Overall Satisfaction with UltiPro
UltiPro is used across the whole organization among three companies. We use it to manage benefits, payroll and our time management.
- Rapid Response hotline is outstanding for assisting with payroll critical issues.
- Through the Learning Center and Customer Support Portal there is a lot of information available to review and research. The FAQ the Ultimate provides greatly aid in launching new products such as the mobile app.
- Find the use of UltiPro very logical based and user friendly.
- Open Enrollment - would like to see the option to copy a previous year enrollment then able to modify for current year changes. Time consuming to recreate for each pay group.
- While promoting from within is great, we have encountered several account managers. Some better than others. So the turnover can be a bit frustrating.
- In UTM wish there was a method for administrator to make modification on behalf of the employee instead of only deny or approve.