UltiPro Review
March 22, 2019

UltiPro Review

Michelle Schrum | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is being used across the entire organization. It is used for PTO time, performance management, payroll, record retention, employee data, onboarding process.

Pros

  • I believe the UltiPro website is very user friendly.
  • UltiPro has many forms access when it comes to asking a question: learning center, rapid response, CRM, etc.
  • Having the mobile app has made a huge difference with our population! I'm glad that UltiPro has rolled it out and I'm looking forward to updates in the future.

Cons

  • Many features require an additional cost to implement or turn on or customize. I believe there should be more customization.
  • UltiPro has lost it's touch when it comes to customer service. Just about the last 8-10 months or so, the support is not like it has been.
  • I would really like to see UltiPro focus on what the people want. If they are going to make an update to a module, is it what is voted on in shared ideas? Is it tested by customers? Or is it what UltiPro thinks is best? Sometimes when I see a roll out, I can't believe that the "majority" of companies would want it that way.
  • Consolidating HR administration under a single solution
Overtime I believe we will achieve most of these into UltiPro. I believe we will eventually make the transition with many of our HR functions. However, as it stands, UltiPro will not be the solution for all of our administrative tasks.
UltiPro is well suited for payroll and record retention. It could improve on its electronic filing and customizing. Many things are "all or nothing" where we have some employees that would fall into one category but not the entire company. For example, the recent I-9 update in On-boarding, we now have the ability to turn it off for the entire company. The update should have been the ability to turn it off for a specific process.

UKG Pro Feature Ratings

7.0
Employee demographic data
8
Employment history
6
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
8
Payroll Management ()
Not Rated
4.7
Approval workflow
7
Balance details
6
Annual carry-forward and encashment
1
8.3
Update personal information
9
View job history
8
View company policy documentation
8
Asset Management ()
Not Rated
6.0
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
7.2
Performance plans
7
Performance improvement plans
6
Review status tracking
7
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
6.0
New hire portal
6
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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