UltiPro Review
March 22, 2019
UltiPro Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
UltiPro is being used across the entire organization. It is used for PTO time, performance management, payroll, record retention, employee data, onboarding process.
- I believe the UltiPro website is very user friendly.
- UltiPro has many forms access when it comes to asking a question: learning center, rapid response, CRM, etc.
- Having the mobile app has made a huge difference with our population! I'm glad that UltiPro has rolled it out and I'm looking forward to updates in the future.
- Many features require an additional cost to implement or turn on or customize. I believe there should be more customization.
- UltiPro has lost it's touch when it comes to customer service. Just about the last 8-10 months or so, the support is not like it has been.
- I would really like to see UltiPro focus on what the people want. If they are going to make an update to a module, is it what is voted on in shared ideas? Is it tested by customers? Or is it what UltiPro thinks is best? Sometimes when I see a roll out, I can't believe that the "majority" of companies would want it that way.
- Consolidating HR administration under a single solution
Overtime I believe we will achieve most of these into UltiPro. I believe we will eventually make the transition with many of our HR functions. However, as it stands, UltiPro will not be the solution for all of our administrative tasks.