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The Ultimate Experience
March 15, 2018

The Ultimate Experience

Jaronika Dancy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We are utilizing UltiPro as a enterprise suite for our company. From performance management to payroll and everything in between across our entire organization. We are working on going from a paper environment to a paperless and email environment. The ability for all of our new hires to being their employment utilizing a system that integrates is a great thing. Our payroll team is able to reduce the complete the payroll process. The integration with internal business systems and other applications has reduced the amount of time spent on the manual processes. The demographic footprint of our business has allowed us to roll-out benefit enrollment, compensation management, and on-boarding seamlessly.
  • UltiPro has a allowed system administrators the ability to quickly learn a system due to its ease of use and its flexibility. The opportunity to be able to customize the system without the associated costs and unnecessary involvement of consultants allows me the ability to make an impact to our business at a faster rate.
  • Their Core HR products are comparable to your Tier 1 HCMS when comparing the functionality and look and feel. The end user experience has enhanced the usage of our HR applications when compared to the past. The ability for employees to be able to navigate seamlessly and manage their information is made an impact. The ease of use with the Core HR applications has made a great impact on our employees.
  • The real-time information including reports and dashboards is more aligned with our other systems. BI Cognos Analytics is one of the best analytical suites in the industry and the power behind the suite is what drives the powerful reporting. This allows me the ability to assist my leaders with making better informed decisions with the data I can provide.
  • The learning application is better suited for employees with flat organizations and not for more dynamic environments. There is very limited functionality when compared to other learning applications. When UltiPro made the decision with Schoox I believe that partnering with organizations that had a wide range of learning paths and needs would have allowed them to have a clearer understanding of what the system was lacking.
  • The ability to be able to create an ad hoc business process and have more flexibility around the approvals org levels would be great. While there are quite a few workflows they are not as flexible when wanting to develop different business processes outside of the normal ones listed.
  • The ability to see all compensation history from one place for all employees would be a nice to have. The compensation management application can handle merit and simple items but when the variable pay and incentive programs are more complex the system cannot accommodate.
UltiPro has taken our company from disparate systems with varying levels of functionality to a system that is much better. I am extremely proud to be a new customer of the system, their stance on innovation and technology is a leader in the industry and a major factor in what will always set them apart from other companies. If you are considering UltiPro, I would ask the hard questions and really get under the hood of the car, so to speak. For a company with a Safety culture and very specific requirements around learning. I would source multiple options to compare. UltiPro Learning is still in its infancy and it was not quite developed enough to be delivered. While the overall customer service experience is good, there are still some internal issues with customer service when dealing with certain modules. The compensation reporting is not as intuitive and easy to navigate.