The last software your company will ever need!
November 07, 2018
The last software your company will ever need!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
We use UltiPro to process in-house, weekly payroll for about 4,700 employees from 61 different locations (3 states.) This takes a 4 member team an average of 7 hours to do. Our entire population has access to the UltiPro portal where they can see their profile (which includes their taxes, benefits, paychecks, vacation and personnel time, rate of pay, etc.) They can access this from their computer or phone. My specialty field is benefits; I can tell you Ulti has been there from day one with the ACA compliance for part-time benefits. Over different areas we have looked for a 3rd party to administrate some things; but that didn't last long because Ulti has been there to provide us with what we need, so much so that we didn't have to send out to a 3rd party.
- Great customer service. Their employees have the patience of saints!
- Webinars/online support- if you need to review anything, you can go onto UltiPro web site and find it. They have step by step directions on how to do anything. They send information about upcoming Webinars that are every knowledgeable.
- Ulti always seems to know what's going on. If there have been changes to local taxes, compliance issues, state regulations on leave time, etc., they seem to know and have a plan to put into place.
- Report writing could always be made easier to use.
- Have the ability to archive somethings in employees records. For example, deductions that are no only in use.
- Their electronic benefits. As a benefits manager, I know this is an area that can use work in any system.
- Consolidating HR administration under a single solution
We have been with Ulti for 18 years. I can state that we have achieved all our goals with Ulti. But like anything else, we will have continuance growth and know that Ulti will be there with us.