Highly Recommend UltiPro
November 07, 2018
Highly Recommend UltiPro
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
UltiPro is used across the organization. All of our employees utilize it to access their personal information and benefits/open enrollment/life events. Our payroll and HR departments utilize it most frequently. We use it to store employee data and are currently implementing the Recruiting and Onboarding module
- Self-service. Their customer portal is extremely easy to use and provides an immense amount of training materials. I had zero experience with UltiPro when I first started my role and was able to utilize all of the materials on their website to become our company's SME.
- The user interface is unmatched. A person can jump right in even if they've never used it and start producing results.
- They provide great customer service. It's easy to submit cases and they follow up with you within 24 hours almost every time. We can also reach out to anyone on our support team and get help almost immediately.
- We'd like it if some basic features were more customizable without requiring an added cost or issues with new releases. For example, the items that show up on a confirmation page after a life event or open enrollment; if a benefit requires an expression, the cost does not calculate and appear.
- Time savings
- Consolidating HR administration under a single solution
We have absolutely achieved time savings by having UltiPro, and even more so when we get our Recruiting/Onboarding module. I currently have to enter each new employee's data manually, this module will save me so much time and human error. By having so many different modules, we can ensure the employee data is accurate across the board. No more worrying if we updated an employee's record in every system, when we can just do it once and know it's done.