Reliable, powerful, and expensive
May 20, 2021

Reliable, powerful, and expensive

Troy Funte | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Unitrends Backup Software
  • Unitrends Recovery Series Backup Appliance

Overall Satisfaction with Unitrends Data Center Backup and Recovery

Unitrends Data Center Backup and Recovery backs up our primary servers only. The cost per megabyte is too high to back up all of our PCs. Backups are kept on site (we don't use the cloud). We have replication going to a separate facility that we own. We also use the archive device to copy backups to hard drives that can be removed from the main facility.
  • Automation backup schedule
  • Speed of backup
  • Speed of recovery
  • Complication of navigating the user interface
  • Frequent backup problems on client servers (errors)
  • Frequent updates to install
  • The security of disaster recovery is important, and Unitrends Data Center Backup and Recovery helps us
  • We went with cheaper alternatives for less important data
  • The large cost keeps us from utilizing Unitrends Data Center Backup and Recovery in a larger capacity

Do you think Unitrends delivers good value for the price?


Are you happy with Unitrends's feature set?


Did Unitrends live up to sales and marketing promises?


Did implementation of Unitrends go as expected?


Would you buy Unitrends again?


Unitrends Data Center Backup and Recovery is a better backup solution than Synology DS, but much more expensive. We utilize both in our company. Synology DS has a great backup software called Active Backup for Business that is very easy to use and includes deduplication. The cost per TB is much much less than Unitrends Data Center Backup and Recovery.
For a large data center with multiple servers, Unitrends Data Center Backup and Recovery does well. Deduplication works well. On the downside, the cost per megabyte compared to alternative backups is high. The user interface is complicated to use at first. Tech support needs to be called at times to learn functionality that changes between updates.

Unitrends Feature Ratings

Universal recovery
Instant recovery
Recovery verification
Not Rated
Business application protection
Not Rated
Multiple backup destinations
Not Rated
Incremental backup identification
Backup to the cloud
Not Rated
Deduplication and file compression
Not Rated

Using Unitrends Data Center Backup and Recovery

2 - The network admin handles most backup functions. The IT manager steps in when needed.
1 - The network admin does 95% of the support.
  • Disaster Recovery
  • User backups
  • Automated offsite disaster recovery
  • I can't think of any new ways
It is likely we will keep using Unitrends Data Center Backup and Recovery because it fits the needs for our most important data.

Evaluating Unitrends Data Center Backup and Recovery and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
The product features fit our needs, mainly deduplication and offsite replication.
We would make the same decision again.

Unitrends Data Center Backup and Recovery Implementation

Implementation, coupled with support on the phone, went very smoothly.
Not sure - We didn't use change management, or I am not sure what you mean.
  • No large issues were encountered.

Unitrends Data Center Backup and Recovery Training

It was sufficient to get started. It was not super deep. We called support often to get going.
Training is very important, including support calls to get started and learn the user interface.

Configuring Unitrends Data Center Backup and Recovery

The configuration does everything that we need it to.
It is important to consult support before implementing certain features or configurations.
No - we have not done any customization to the interface
No - we have not done any custom code

Unitrends Data Center Backup and Recovery Support

We have had to call support frequently over the 12 years. Support varies in effectiveness over time - sometimes better, sometimes less so.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
We use standard support.
Yes - It was resolved in a future patch.
We did have a late-night recovery operation that was needed in a hurry. Support helped us recover our data excellently and quickly.

Using Unitrends Data Center Backup and Recovery

The user interface is a bit complex in some areas, but once you learn it it is very functional.
Do not like to use
Unnecessarily complex
Requires technical support
Slow to learn
Lots to learn
  • Recovery is fairly straight forward
  • Setting up schedules can be cumbersome
  • Setting up offsite replication is complex
  • The user interface over the years changed a lot and took re-learning

Unitrends Data Center Backup and Recovery Reliability

Once you exceed the capacity of the appliances, you have to forklift a new appliance. This is very expensive.
The appliances have been there when we need them and have rarely if ever gone down. Hardware issues have been resolved quickly.
The hardware is adequate and speedy. The user interface responds quickly. Backups complete quickly.

Integrating Unitrends Data Center Backup and Recovery

We have not used integrations.
  • None
We have not done integrations.
  • No
I am unsure what integrations would do for us.
  • File import/export
Let me know what integrations are available.

Relationship with Unitrends, a Kaseya company

Unitrends employees communicate well and are not too pushy.
The vendor did adjust the price for upgrades, which helped on the cost.
Be patient. Don't rush into a buying decision.

Upgrading Unitrends Data Center Backup and Recovery

Yes - Software releases have mostly installed smoothly. They seem to be well-tested and often have new features. On the downside, they may also change the user interface significantly, which can be good or bad. Hardware upgrades have been very good and often have saved money in the long run.
  • Hardware upgrade gave us much more space, which we were running out of
  • Software upgrades have not been hugely beneficial
  • We always hope for new and better features.