Unitrends...Hook, Line, and Sinker!
June 15, 2016

Unitrends...Hook, Line, and Sinker!

Jeremy Carrigan | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Unitrends Recovery Series Backup Appliance

We use the system to back up our physical servers and send the backups off site.


  • Backups
  • Restores
  • Syncing offsite


  • Sales
  • Upgrades
  • ROI was not very good at all. I'm having to replace the solution after 3 years at a substantial cost.
  • No upgrade path. You have to throw more money at Unitrends for a whole new system every 3 years or so. Want to keep your existing solution for more than 3 years? Unitrends will charge you a 30% penalty on your new maintenance agreement for the right to do so.
  • I was told during the sales calls before I purchased that we would receive new boxes every three years. That was a lie.
The product stacks up very favorably in the industry as compared to other disk to disk backup appliances. There are many nice features. Ultimately, we feel like Veeam is a better backup solution for VMware and we will be looking for a comparable alternative to performing backups of our physical servers as soon as possible.
The appliances and the virtual appliances are expensive and the physical appliances have no upgrade path. When I purchased the physical appliances I was told there was a trade in policy and when the time came for me to upgrade using that policy I was told that no such thing existed. The physical appliances are standard supermicro or similar servers and can accept regular hard disks yet Unitrends wants to sell you a new box at a substantial capital outlay and just throw the other backup appliances away. Just recently, I received a quote for a one year maintenance agreement from Unitrends for my two backup appliances. The maintenance for one year was already expensive yet on top of that Unitrends also added a "30% Uplift fee" for "legacy and outdated Unitrends". My two Unitrends appliances are 3 years old. The grand total annual maintenance cost for the Unitrends solution? Almost $5,000! We have quit using the Unitrends solution for our virtual infrastructure and have implemented Veeam instead. When I can, we will purchase something else for our physical server backups as well.

Unitrends Feature Ratings

Universal recovery
Instant recovery
Recovery verification
Business application protection
Multiple backup destinations
Incremental backup identification
Deduplication and file compression


  • Jennifer Sipala | TrustRadius Reviewer
    Jeremy, thank you for taking the time to write a review and your candid feedback. I'd certainly love the opportunity to earn your continued business. If you would like to schedule time to review your trade-up options, please do let me know jsipala (at) unitrends.com.

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