You're on your own kid.
October 14, 2021

You're on your own kid.

Bob Heazlit | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with VEGAS Pro

VEGAS Pro is currently the primary video editing software for my company. However, after this latest upgrade (to VEGAS Pro 18 Suite) [we hoped] that this new version would fix some of the stability issues of the previous version. [In my experience] the upgrade did not solve these issues. The great power of VEGAS Pro [in my opinion] is overshadowed by a lack of stability and a lack of an ability to complete a project without multiple freezes and shutdowns oftentimes losing dozens of edits due to a less than intuitive auto-save function.
  • Edits and transitions are simple and effective
  • Powerful audio editing function beyond what you find in comparable software
  • [In my experience] there is no customer support after purchase
  • [Again from my experience] auto save [is] not intuitive enough to recover all edits after a crash
  • Crashes on simple projects and gets worse with complexity
  • An easy to use and understand interface with many powerful editing features
  • [In my experience] lost revenue due to constant crashes and loss of project advancement
Due to [what I believe to be] a decline in software stability and lack of customer support I will be using Adobe Creative Cloud moving forward. I urge others to look at other options and companies that invest in customer support.

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VEGAS Pro [in my opinion] has so much potential to be great. So many powerful features for audio and video editing. Unfortunately, after the sale from Sony to MAGIX [I believe] the software has become less stable even on CAD-certified workstations. [From what I've experienced] there is no customer service telephone number or support email address. All support requests must go through their website and my last requests have gone unanswered after a month. When Sony owned the software I [was] able to get on a live chat with a tech who would solve issues in minutes, not days. Not true today [per my experience]. With the decline in reliability and lack of customer support, I can no longer recommend a MAGIX product.