Highly recommend Verint Community
December 14, 2022

Highly recommend Verint Community

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Telligent Community

Overall Satisfaction with Verint Community (Telligent)

We have 196 private, external Verint Communities set up for our members. This provides our members with a place they can connect outside of email and our regularly scheduled member programming. The private groups also act as a content depository for easy access to materials.

Pros

  • Great customer service
  • Community is user friendly
  • Appreciate the ability to customize our groups per our specific group needs

Cons

  • Ability to update "hot fixes" verse full software upgrades
  • Increase visibility into upgrade timelines and offerings
  • Provide quicker turnaround to address top rated ideas for added features/fixes within the software
  • Price
  • Functionality and Easy User Experience
  • Customizations
  • Provided another value proposition for our members
  • Helped us stay competitive within our market
  • Great enhancement for member engagement overall

Do you think Verint Community delivers good value for the price?

Yes

Are you happy with Verint Community's feature set?

Yes

Did Verint Community live up to sales and marketing promises?

Yes

Did implementation of Verint Community go as expected?

Yes

Would you buy Verint Community again?

Yes

When researching Community providers, Verint was the best considering functionality and ability to customize.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 3 years ago
    Thank you for taking the time to review Verint! It's great to hear that the product is so helpful in assisting you with over 196 communities for your members! And we appreciate you sharing your thoughts about having low visibility into upgrades and upgrade timelines. Your feedback will be shared with the team. Feel free to update your review with more feedback any time. We are looking forward to continuously helping you stay competitive within your market. Cheers!

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