Verint Community - A worthy platform with small hiccups
December 14, 2022

Verint Community - A worthy platform with small hiccups

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Telligent Community

Overall Satisfaction with Verint Community (Telligent)

We use Verint Community (Telligent) for our three communities: business, education & gaming. We mainly use it for engaging with our customers and expanding our e-commerce customer engagement.

Pros

  • Interaction with customers using social media tools
  • Applications like blog post, forums & events which help in keeping the communities active and engaging
  • Ability to expand and promote our e-commerce business with users in a segment level

Cons

  • Verint Community can work on improving the language part of their business which would help in interacting with customers in non English countries more easily
  • User interface is very dated, it required very high customizations from our side in order to be using it as functional. Hoping for UI part to be more focused on their upcoming updates.
  • Features such as chatting and group chatting could be introduced in a similar way to other big social media companies
  • They could build a mobile application as well other than the website for much better collaboration and ease of use.
  • Having the ability to engage with customers and keeping them updated with new products and features using Forum applications
  • Communities help in understanding the customer more better and building more better products and solutions as per their needs which is helpful via the verint communities user interaction feature
  • Verint Communities has the ability to host events and giveaways which help in gaining huge user count for big events & awareness campaigns
  • Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates
  • We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon.
  • Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses.

Do you think Verint Community delivers good value for the price?

Yes

Are you happy with Verint Community's feature set?

Yes

Did Verint Community live up to sales and marketing promises?

Yes

Did implementation of Verint Community go as expected?

Yes

Would you buy Verint Community again?

Yes

Verint Community (Telligent) is extremely useful if you are goal is to expand your regular business by creating high engagement and creating word of mouth to have more conversions but it is not good to use it like a social media platform as there is a lot to improve that department.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Hello there - thank you so much for leaving such a detailed review for us. We are happy to hear that Community is a helpful platform for your customers. We are very excited to hear that you were able to gain more users, increase your engagement rates and make use of various event hosting features. Sorry to hear about your difficulties with some of the language capabilities and the UI concerns. I will pass your feedback to the right team. Feel free to update your review with new feedback in the meantime. Thank you again for taking the time to share your thoughts with us. Have an excellent day!

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