Use Knowledge Management and improve your bottomline! | TrustRadius

Overall Satisfaction with Verint Knowledge Management

Use Cases and Deployment Scope

We use the KM articles to provide insight on how to be more efficient

Pros and Cons

Pros

Provide step by step processes
Identify new processes
Provide support to new products

Cons

Just understanding new features

Return on Investment

Troubleshooting with KM articles has allowed us to resolve issues in half the amount of time

Usability

9

Easy to use

Key Insights

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Knowledge Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Knowledge Management again?

Yes

Other Software Used

Azure SQL Database, Microsoft 365, Genesys

Likelihood to Recommend

I have personally used KM articles to troubleshoot issues during upgrades that are needed

Comments

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Adrienn Tordai
(Vendor Representative) commented a year ago
Hi Shawn – thank you so much for taking the time to leave a review for Verint Knowledge Management and rating it 9/10! We were very happy to read that you are successfully utilizing KM to streamline your processes. Congratulations on being able to resolve issues in half the amount of time it used to take you. That’s a significant improvement that will keep your team more efficient and productive. We appreciate your feedback and look forward to continuing to support your success. Cheers!