Verint KM rocks!
September 30, 2024

Verint KM rocks!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Verint Knowledge Management

Self service for our customers, and offering up knowledge to our product support associates.

Pros

  • integrates to our website
  • provides self service knowledge to our customers

Cons

  • authoring
  • translation across many countries and languages
  • natural language search
  • drastically offloaded contacts requiring direct in person interaction
easy to integrate, could use improvement on authoring
Integrates with our Verint suite; Was easy to use and supports our global implementation. We love the innovation the Verint team brings to their product.

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

Yes

Did implementation of Verint Knowledge Management go as expected?

Yes

Would you buy Verint Knowledge Management again?

Yes

lots of content, lots of products, externally and internally facing

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented a year ago
    Hi there – thank you so much for taking the time to leave a review for Verint KM and rating it 9/10! We were thrilled to read that you thoroughly enjoy KM and its self-service and integration features. Also, thank you for sharing your notes on authoring, natural language search and translations. Would you be able to expand on these points further? That will allow us to address your feedback specifically and work towards improving your experience with Verint. Keep up the great work! Cheers

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