1. Home
  2. Workforce Management Software
  3. Verint Workforce Management Reviews
  4. User Review of Verint Workforce Management
Simple and Easy
June 14, 2023

Simple and Easy

Jordan Sipkovsky | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We use it to assist with forecasting scheduling and staffing for a contact center and digital services center.
  • Forecast call volumes
  • Quick easy skill by skill data using analytics
  • Easy to adjust schedules
  • no transparency to algo
  • too many screens to navigate to few large departments
  • not easy to import/export sometimes
  • improved service goals
  • change in service goals
  • quicker time for workforce management team

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

reduction in staffing expected
we have not used it yet
Best suited for when you have multi site call centers in different time zones to ensure you have accurate staffing all the time. No appropriate for when you have more simple call center with only a few skills and one site.