Overall Satisfaction with Verint Workforce Management
Verint Workforce Management is an integral part of our call center business, for call recording and quality monitoring. we record 100% audio and screen to maintain the call center operation.
- Verint call recording
- Verint screen recording
- quality monitoring
- looking to have more tools available on log analysis
- probably more reports in web interface
- improved call center productivity and quality
- improvement on customer satisfaction by agent coaching
- improvement on legal requirements with available call recording
Verint product we have is on prem and is completely different than Genesys cloud. But to compare what we have on Genesys is more all in one solution.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
we are not using the WFM product of Verint, but only the call recording product.
no, we have not