Get better over time
June 15, 2023
Get better over time
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
We use it for creating schedules and forecasting the amount of agents needed to work throughout the day.
We also verify agents productivity
We also verify agents productivity
- Determine effective schedules
- Help managers stay abreast of what;s going on with the calls at any given time
- Helps determine if overtime is needed
- Help identify which agents are in office and which are at home
- Load Interactions
- Bringing back the pulse screen
- updating the forecasting screen
- Improved productivity
- better planning for the holidays
- improved service levels
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
It have improved tremendously
We are not using the mobile app at this time