Verint Workforce Management in a Back Office Setting
Updated June 14, 2023
Verint Workforce Management in a Back Office Setting
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
We currently use Verint Workforce Management for scheduling and leave management. We are able to report on agents’ productivity using the score card feature, as well as track leave hours, overtime, and VTO.
- Leave management
- Ability to customize
- User-friendly
- User Tracking of more features
- Edits on the calendar screen
- Leave visibility
- Team member tracker (who is in?)
- Overtime tracking
My company used other products before Verint, however, I did not have experience in those. We currently use Genesys in conjunction with Verint Workforce Management and I have heard that Genesys offers similar features. We continue to use Verint Workforce Management due to its reliability and easy-to-navigate software. I don’t see the need to learn a new system when Verint offers the products we need already.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
I love that Verint Workforce Management allows so much customization within its screens. We are able to set up queues for multiple skills and inflate forecasts as needed due to unexpected changes in volume. The overtime feature has proven to be quite helpful when recruiting for additional hours, as well as the VTO feature for times of overstaffing.
Not yet! We are excited about the newest upgrade and are hoping it passes our security department so that we can utilize this feature next!