Mobile app issues and not enough guidance.
June 15, 2023

Mobile app issues and not enough guidance.

Jesus Venegas | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

I use it to schedule my Technical Admins and set them up for shift bid. I set up shift bids for each of our 4 locations where I have an Admin supporting our contact centers. This product assists me with easy scheduling and shift bidding for my employees.

Pros

  • Scheduling
  • Editing schedules
  • publishing schedules

Cons

  • Could be more user friendly on how to edit shifts that are already established
  • easier Shift swaps
  • Improves forecasting to schedule agents
  • eliminates other programs or sheets used for scheduling
I have only been exposed to Verint services with my time on the team.

Do you think Verint Workforce Management delivers good value for the price?

No

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

No

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

No

I am able to schedule my Techs more efficiently for coverage in our busier times.
We have used the mobile app and it has not functioned as needed for the past year and I am still in the process of trying to work with Verint for a solution on how to fix our issues with the mobile app.
This is very useful for companies looking for a detailed way to schedule hundreds of employees efficiently. If you have a small business this would not be needed.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 years ago
    Hi there, Jesus! Thank you so much for taking the time to write a review of Verint WFM. We’re happy to hear that the flagship features such as scheduling and forecasting work well for you. Glad to hear that you’ve seen a few positive ROIs, too. I see that you’ve mentioned some feedback about UX, shift management and mobile functionalities. I have already shared your feedback with the right team, and I see that you have some ongoing conversations with our representatives. If you have any updates to this review in the future, feel free to edit it with new information. Keep up the great work! Cheers

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