Item: Verint Workforce Management
Rating: 8
Author: Parker Wilkins

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

We are new to the role, but learning the Verint WFM role. Verint has been with our company for about 10 years, but I am still fairly new to learning the system. I plan to use the system for short-term and long-term forecasting needs along with any scheduling needs.

Pros and Cons

Pros

WFM tools such as forecasting
Training

Cons

Make the platform more user friendly, sometimes hard to navigate

Usability

It is a good platform/program, could be updated to be more user friendly

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

Other Software Used

Microsoft Power BI, Microsoft Excel

Likelihood to Recommend

I think for my role, the Verint WFM tool will help us be able to forecast short-term and long-term goals.

Verint Workforce Management Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented 2 months ago
Hi Parker first of all welcome to Verint Secondly thank you for your review of Verint Workforce Management Were glad to hear that tools like forecasting and training have been helpful as you get started in your role. We also appreciate your input on areas for improvement such as platform navigation and usability. At Verint were committed to helping organizations drive meaningful business outcomes and were continuously working to make the experience more intuitive for all users. If you havent already consider exploring Verint Academy it offers instructor-led and self-paced learning to help you get the most out of the platform. Feel free to update your review anytime to reflect your latest experiences. Cheers

Verint Workforce Management for forecasting