Miss the old ownership group

Adequate

Basis of Spectrum (data entry) is fairly easy to use. However extremely difficult to extract information for reports and analysis. Customer Portal, The Network, etc is cumbersome as you need to go to multiple sites to try to resolve issues. Customer Support is a major weakness of Spectrum, as response times are intolerable and knowledge base of the support team is lacking. I should not have to wait hours/days to address support issues for my accounting software. In fact, when asked about Spectrum, the lack of timely Customer Support is generally the first thing mentioned.