VirtualPbx is the best VoIP of all, we'll stick with it.
April 09, 2022
VirtualPbx is the best VoIP of all, we'll stick with it.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with VirtualPBX
This is one of the most complete internet phone call software, with a whole system and very useful tools such as call reports, call recording, chat, mobile access, and more, which allow you to have better management of customer interactions and improve customer service and sales.
Pros
- Provides real-time analytics and reports that show agent performance during a call, email, or chat, analyzing conversations and indicating where to improve.
- All call recording features are very easy to access and configure such as regular call recordings and scheduled recordings for specific customers.
- As it is a cloud-based software with mobile access, we can use it outside the office without any problems, just with the phone and internet connection.
Cons
- I understand that it is a cloud system and needs the internet to make calls, but they should allow logging into the system offline, to review reports, client management, and other functions that could work without the internet.
- High-quality internet is needed for calls to be heard and recorded perfectly and without interference, especially if they are made with mobile and phone data.
- Its interface is easy to use, but to the eye, it looks outdated, they could modernize its design, but that's just a personal taste.
- Real-time reporting and analytics, showing agent performance on different communication channels.
- It has call recording, scheduled recording, and specific recording, being able to control whether it is required to record all calls or only some of the calls of specific customers.
- It allows access through cell phones, as it is a cloud-based software and can be used wherever there is an internet connection.
- We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
Do you think VirtualPBX delivers good value for the price?
Yes
Are you happy with VirtualPBX's feature set?
Yes
Did VirtualPBX live up to sales and marketing promises?
Yes
Did implementation of VirtualPBX go as expected?
Yes
Would you buy VirtualPBX again?
Yes
Comments
Please log in to join the conversation