VirtualPBX is an easy win
February 26, 2025

VirtualPBX is an easy win

Stan York | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with VirtualPBX

Spitfire Management is a small software company. We switched from a receptionist to VirtualPBX over a decade ago and honestly never looked back. It has all the features we need and was easy to set up, even Sales and Support Queues. Voicemail to email is such a joy, we should have switched even earlier.

Pros

  • Easy to set up your menu and record greetings and Prompts
  • Forwards to our cell phones or landlines -- and voicemail to email
  • Allows outbound calls on the rare occasion we require hiding
  • Simple website for end users - but they almost never need to use it.

Cons

  • Sometimes a forwarded call barely gives you enough time to answer. Yes, you can increase the time - but that is tougher on the caller.
  • A tremendous positive impact - no more desk phones, and
  • Positive impact! no more PBX on the wall needing updates
  • Positive impact! - no more PBX "consultant" needed to push a magic series of buttons on some special handset
So much easier than our old PBX or any on-prem PBX I have ever used. We were up and running in an hour. Tweaking the caller menus is so easy.
We did our search over a decade ago - probably 15 years. I no longer recall the competitors we evaluated. Sorry.

I can say that the "would you recommend to a collogue" is not a theoretical question for me in this case. I have recommended VirtualPBX multiple times - and know for a fact that it was selected in at least one of those cases.

Do you think VirtualPBX delivers good value for the price?

Yes

Are you happy with VirtualPBX's feature set?

Yes

Did VirtualPBX live up to sales and marketing promises?

Yes

Did implementation of VirtualPBX go as expected?

Yes

Would you buy VirtualPBX again?

Yes

Lets face it, for many businesses these days a phone call is an annoyance - even more annoying than another email. Using VirtualPBX treats all callers the same. Our support handling directs callers to send and email with images instead - and most callers then do. When a support request is left as a voicemail message, the email with the message joins our email queue - keeping the callers place in line.

VirtualPBX Feature Ratings

9.2
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
User templates
9
Call reports
9
Directory of employee names
9
10.0
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
10
Message alerts
10
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

Using VirtualPBX

6 - Our Sales, accounting and most importantly support teams all rely on VirtualPBX. I imagine that those business functions are ubiquitous and well understood.
1 - Honestly, we spend less than 1 day a year "supporting" VirtualPBX. There is perhaps 15-30 minutes when we on-board a new person. That includes setting up their mailbox, showing them how they use the website and telling them they rarely will and practicing how to handle an inbound call.
  • Support
  • Sales
  • Accounting
  • Avoids 99% of marketing calls
  • Reduced Support requests via telephone
15 years and counting.

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