Item: Viewpoint Vista
Rating: 8
Author: Andy Gagliardi

Use Cases and Deployment Scope

Vista by Viewpoint is being used across our entire company. Our accounting department uses it for accounts payable, accounts receivable, payroll, financials. Our purchasing department uses it for the purchase orders, our human resource department uses it for safety training tracking, onboarding, and record keeping. Operations use it for work orders and fleet management. Equipment services use if for fleet management and maintenance.

Pros and Cons

Lots of useful reports out of the box.
Ease of use and navigation.
Ease to modify existing reports to fit your needs.

Support can take some time to get back with you, but they are currently working on that.
The knowledge base is a real mess, unorganized, and it's sometimes hard to find the answers you are looking for.

Return on Investment

Gaining the ability to manipulate reports in-house has saved us a great deal of money.

Key Insights

Do you think Viewpoint Vista delivers good value for the price?

Not sure

Are you happy with Viewpoint Vista's feature set?

Yes

Did Viewpoint Vista live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Viewpoint Vista go as expected?

I wasn't involved with the implementation phase

Would you buy Viewpoint Vista again?

Yes

Other Software Used

HCSS, Spreadsheet Server, SAP Crystal

Likelihood to Recommend

Vista by Viewpoint is well suited for companies that are looking to be able to drill down and run reports right out of the box. There are hundreds of standard reports that allow you to drill down into pretty much anything you want to query. The ability to easily modify these reports also helps to get a custom feel that we have grown to like.

Support Rating

6

If you have a simple question that can be answered at a level one, then the support is very helpful. If you have more challenging issues/questions it can take several weeks before you hear from anyone.

Vista Customer Support Pros and Cons

Pros	Cons
Problems get solved Kept well informed Support cares about my success Quick Initial Response	Slow Resolution Poor followup Escalation required

Premium Support

Yes we pay for support and updates.

Bug Resolution

Yes - We reported a bug and it took several months to get it fixed and many level of support.

Usability

8

The overall usability of Vista is great. The software is pretty easy to follow along with processes as workflows. The one major drawback for me is that there are many different ways to to complete the task at hand. I understand that this is a feature that comes with a software that allows you to customize to make it what you need it to be, but there is no clear overall process workflow on specific tasks.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	Difficult to use

Easy Tasks

Report Generation
Report Customizations
Form Customizations

Difficult Tasks

Workflow processes

Vista Reports: Functional and Robust!

Overall Satisfaction with Vista by Viewpoint