Ditch Your Physical Phone Consoles and Never Look Back!
November 10, 2019

Ditch Your Physical Phone Consoles and Never Look Back!

Nate Casimiro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vonage Business Cloud

My organization has replaced physical phone consoles for most employees and instead utilizes softphones from our computers. This allows us to accept and make calls as long as we have a built-in or external microphone, and there is also an app that lets us use our personal devices to check phone calls and make calls from our business numbers. Overall, it has been more cost-effective, considering many developers and other staff are not front-facing and sometimes never use a phone at all, yet are still accessible.
  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
  • I don't really have any criticism for this product. For the specific use case, we use it for softphones and it is highly effective and easy to use.
  • Noticeable reduction in costs.
  • Less workstation hassle and clutter reduction for non-front-facing employees.
  • Improves the ability to use work extension while on the road.
I am unsure who our previous phone service provider was, but there were occasional downtime and common issues with our hardware. Switching to a cloud solution for phones has been an all-around positive switch over traditional phone systems. Compared to Amazon Chime or CenturyLink, I find it Vonage Business Cloud more user-friendly and easier to navigate.
I have actually never had to use their support, so I will give it a 10 on the basis that the best support is a product that proactively addresses problems and fixes them.

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Use it to remove physical phone consoles for anyone who is not client-facing (perhaps even those who are client-facing). If you are like our business, we use web conferencing far more than having regular telephone phone conversations with our clients and customers, so this option packs all of the features with none of the extra cost physical phone consoles require. Not to mention the hassle of reprogramming and updating physical hardware. We never have issues with call quality or uptime either since it's reliant on our internet connection. Older employees might struggle to adapt to the change, but I've almost never heard any complaints.