Vonage Business Phone Service - Bad for Small Business - No Customer Service
October 25, 2021
Vonage Business Phone Service - Bad for Small Business - No Customer Service
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vonage Business Communications
We use Vonage for our phone, text, and faxing service. We use Vonage with the hope of receiving and placing phone calls. However, our lines are down more than 50% of the time. [I believe] This is a terrible product with no easy way to reach customer service. They do not take phone calls, the only communication is through chat. It takes 60 minutes to reach someone and they usually close the chat without a resolution.
- Send pictures through text.
- Send Fax
- The phone app is pretty good.
- The phone lines are down 50% of the time.
- I cannot receive calls.
- I cannot place calls
- The customer service is terrible, no phone line to call.
- The online chat support is terrible, they close chats without resolutions.
- Phone, but this service rarely works.
- Text
- Fax
- I cannot call customers, this is very frustrating.
- [I believe]There is no customer service phone line!!
- The chat service reps are not helpful [in my opinion], no resolutions.
- Worst phone service I have used.
Do you think Vonage Business Communications delivers good value for the price?
No
Are you happy with Vonage Business Communications's feature set?
No
Did Vonage Business Communications live up to sales and marketing promises?
No
Did implementation of Vonage Business Communications go as expected?
No
Would you buy Vonage Business Communications again?
No