Vonage Enterprise allows us to move!
January 24, 2020

Vonage Enterprise allows us to move!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vonage Enterprise

About 6 months ago, our company removed all landlines and moved our phone service to VoIP and Vonage Enterprise. Our company has a high percentage of employees who either telecommute or travel for work, and Vonage had more flexibility to allow calls to seamlessly follow our employees regardless of where they are working that day. It helps us meet our clients' needs more quickly.
  • The mobile app is easy to use.
  • Customized settings allow each user to get the most out of the software.
  • There is a slight delay in the audio, which can lead to people talking over each other.
  • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
  • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
I was not involved in the vetting process and Vonage Enterprise replaced our traditional landline phone.
Our IT department has been great supporting us, but I cannot comment on the support they receive from Vonage.

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Vonage is particularly well-suited for companies with people on the move. Unlike our former landline and traditional voicemail systems where we only had the ability to forward calls to one pre-determined phone and you had to physically push a button on the phone to activate the call forwarding (which necessitated finding someone in the office if your absence wasn't pre-planned), Vonage Enterprise allows users to make changes on the fly either from their computer or the mobile app and you can add as many phone numbers as you like and have a number of forwarding options.