Satisfied Small Business that Places a Superior Priority on Protecting Client Information
May 14, 2019

Satisfied Small Business that Places a Superior Priority on Protecting Client Information

Calvin Cowan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WatchGuard Network Security

We use WatchGuard for our network firewall and branch office VPNs. We also use WatchGuard's subscription services to provide an extra layer of antivirus and malware protection.

Pros

  • Customer Support - Always through and patient. The techs really know their product and can help pinpoint issues if and when they arise.
  • Updates are straightforward and easy to apply.
  • Product support and unit upgrade pricing is fair and reasonable.

Cons

  • I don't know of any room for improvement.
  • We have not performed an ROI on these products.
Yes. We've worked with a partner and also purchased some support directly. Specifically, Virtual Graffiti. No issues with Virtual Graffiti. They have always been able to provide the products we've requested in a timely manner and have even offered some aftermarket items that we've found useful. We have had a couple of licensing issues but GuardSite seemed to be able to readily communicate with Watchguard and resolve the same in a timely manner.
The interfaces are simple to understand and use. Their products just work.
You cannot be a total noob and install a firewall. You must have a good understanding of how internet traffic moves and the formats used. Overall, we continue to be very satisfied with WatchGuard. Each and every upgrade and iteration has been easy to implement and the feature set just keeps growing.
We name our units / firewalls based on their location. The licensing is simple to manage.
We have not utilized any other alternatives. We've chose Watchguard first and have been satisifed.
I think that WatchGuard is well suited for a small business like ours. We have had zero issues since using their products and it doesn't take a PhD to learn how to configure, use and maintain their appliances.

WatchGuard Network Security Feature Ratings

Identification Technologies
9
Visualization Tools
8
Content Inspection
9
Policy-based Controls
9
Active Directory and LDAP
Not Rated
Firewall Management Console
9
Reporting and Logging
8
VPN
10
High Availability
10
Stateful Inspection
10
Proxy Server
Not Rated

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