Item: Webex Connect
Rating: 9
Author: Devendra Kumar

Overall Satisfaction with Webex Connect

Use Cases and Deployment Scope

Webex Connect has been a game changer for us as an organisation, they have helped us in solving multiple business problems including some compliance and security related problems too . They have provided us an Amazing support with the customer Engagement and Connections between teams and clients. As a result we have saved a lot on customer Acquisition costs and as well as Manual task automation.

Pros and Cons

Pros

Customer engagement
Multi channel communication
Analytical information and Dashboards

Cons

Costing
Learning curve
User interface and smooth browsing experience

Return on Investment

Increased productivity
Help beat Sl's
Increase in Engagement by 35%

Usability

Its really well when it comes to usage of Application, since its backed by Cisco the name says it all . They are really good in terms of efficiency productivity as well as usability the user interface and Analytics provided is one of its kind and doesn't require alot of research.

Alternatives Considered

Amazon Chime

Webex Connect is a benchmark for all the similar products as it has that capacity to run multiple tasks at a time as well as it's really good with sending connections as well as communicated channels between users , hence it's a must-have for businesses and that's the main reason i prefer it over other platforms.

Key Insights

Do you think Webex Connect delivers good value for the price?

Yes

Are you happy with Webex Connect's feature set?

Yes

Did Webex Connect live up to sales and marketing promises?

Yes

Did implementation of Webex Connect go as expected?

Yes

Would you buy Webex Connect again?

Yes

Other Software Used

Webex Calling, Webex Contact Center, Google Analytics

Likelihood to Recommend

I would definitely suggest Webex Connect to my colleagues as it's is one of the best platform for businesses and has the right direction and potential to help communicate between customer and support teams. It has a really good interface and smooth integrations with other apps and services, they also provide multichannel support including SMS, email, WhatsApp, RCS, and social media messaging, allowing businesses to engage customers on their preferred channels. Which is a relatively better than competitors.

Comments

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An Exceptionally Good Solution for Businesses