Delightful customer experiences delivered with astonishing speed
August 04, 2021

Delightful customer experiences delivered with astonishing speed

Duane Thompson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex Contact Center

We have given our customers options for natural, fast, and easy 24/7 self-service. Agents are context-aware of every interaction and have a customer contact history to ensure customers never have to repeat themselves. It allows our customers to connect with us on their own terms and through their preferred channel.
  • Customers connect via chat, text, email, social or call.
  • Chat virtual agents for fast and easy sell-service
  • Compete customer history in a single interface
  • Post-call surveys delivered to the customer
  • Real-time visibility into previous customer survey responses
  • I have no issues with the software. It has really been helpful and provides all the tools we need to consistently deliver delightful customer experiences
  • Captures immediate and valuable customer feedback
  • 24/7 Customer support
  • Promotes workforce engagement
Easy to scale, simple to use, and fast to onboard. We are able to deliver exceptional customer support in context, on any channel.
Webex Calling and Webex Meetings. All Cisco products integrate seamlessly and let's today's digital customer connect their way.
The platform has world-class contact center and using it has greatly contributed to revenue, retention rates, improved agent performance and increased overall customer satisfaction.
It is a unified, omnichannel contact center solution managed and administered from the cloud to help improve organizational operational efficiency and also reduce costs.
Customers get the answers they need with astonishing speed. Every customer interaction is a delight. Stress and wasting of time is a thing of the past now.

Webex Contact Center Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10