Fairly high-end web conferencing tool that doesn't really justify its price point
September 14, 2019

Fairly high-end web conferencing tool that doesn't really justify its price point

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex Events

We use Webex Events throughout our nonprofit, educational organization in order to provide virtual instructor-led webinars to our clients, both internal and external. It addresses the problem of being able to hold synchronous, digital events with users across organizations and across the world. We can present content to a large number of people and share recordings with them afterwards.
  • Screen sharing works fairly seamlessly in this tool.
  • Trainers have good tools to gauge the level of user engagement during training webinars.
  • Many users can join a training event and it still works seamlessly.
  • The login process is cumbersome, and it never seems to remember that I am logged in.
  • Internal users run into a lot of connectivity errors (sound dropping, etc.) for some reason.
  • The webinar recordings are generated in a proprietary format that requires converting in order to upload somewhere like Vimeo.
  • We are currently only using Webex Events for webinars with external clients or stakeholders, since it is too cost prohibitive to use it internally.
  • Webex Events is cost prohibitive even for use with only external users, given that there are similar tools with similar functionality at lower price points.
  • Webex Events has enabled us to reach users far and wide, but is not unique in its ability to do this.
Webex Events is significantly more expensive than Skype or Zoom for an enterprise license, so our nonprofit is currently only using Webex Events for webinars with external stakeholders or trainees. Skype is more integrated with the Microsoft suite of tools we use, but it suffers from a lot of connectivity and audio issues. Zoom has basically all of the features we need at a lower price point than Webex Events.
If your organization has a large budget and needs to host webinars or training sessions for very large numbers of users, Webex Events is a good choice of tool. However, there are other tools that accomplish most of the same things, with less financial overhead. In our experience all webinar tools have their connectivity issues, but Webex seems to have more issues than are warranted given its price point.

Webex Events Feature Ratings

Audience polling
8
Q&A
Not Rated
Dashboards
Not Rated
Data exportability
Not Rated
High quality audio
4
Mobile support
7
Participant roles & permissions
7
Confidential attendee list
Not Rated
Branding options
Not Rated
Integration to Marketing Automation
Not Rated
Calendar integration
7
Record meetings / events
3
Slideshows
Not Rated
Event registration
Not Rated