WebEx Review
Updated October 06, 2020

WebEx Review

Curt Sminkey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Meetings

We use WebEx Meetings to share content (pictures, PowerPoint slides, Word documents or just screen sharing) when hosting meetings with people outside of our company. We also use WebEx Meetings when hosting large all-company events when our President or CEO is addressing the entire organization.
  • We have had great success in hosting large scale meetings in WebEx, usually with up to 500 participants. We feed the audio and video into a laptop to host [meetings] and get great quality.
  • Users can set up a meeting fairly quickly if they need to host a quick phone meeting or share content.
  • The Adminsitrators section lets us manage active users. We can get reports for billing and usage to see if accounts should be disabled.
  • We use use a separate service to host voice meetings that are always on using a constant conference code. I wish WebEx had this functionality so we can combine services. It's a big hit with our users
  • I'm not sure why, but our big Events account can only have 1 administrator. So if someone is out, it's a bit of a hassle to deactivate their account and re-activate mine.
  • While we have Lync/Skype for Business and it is used for internal communications, WebEx is much easier for meetings with external attendees or larger meetings with more than 10+ participants.
  • Everyone is familiar with WebEx, so it's easy for people to open a meeting and join instead of wasting time with plugins or installing software because it's used so much, the software is usually already installed.
For most users, it's relatively easy to set up a meeting with minimal effort. However, we have some users that use a separate service that is voice-only, but includes a constant conference code. However for our larger, company-wide meetings, it has worked extremely well.

Webex Meetings Feature Ratings

High quality audio
10
High quality video
9
Low bandwidth requirements
6
Desktop sharing
10
Whiteboards
5
Calendar integration
10
Meeting initiation
6
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
User authentication
Not Rated
Participant roles & permissions
5
Confidential attendee list
8

Cisco Webex Experience

The real-time transcription feature is great, and surprisingly accurate. Most useful for recorded meetings to go back and quickly review what was said, and easy to pin-point parts of the meeting you'd like to view instead of the entire meeting. I don't believe we are aware of any automatic noise suppression - maybe it's happening and we just don't know it. Note taking is something that I don't believe is used much.
While we are a big Cisco shop, we currently don't interface any other products with Cisco Webex. We've started looking in to Webex Teams however it's been slow progressing. From testing, I think Webex Teams would be great to collorate with as I have used Microsoft Teams in previous organizations.... but other projects have taken priority at the moment.
Since the start of the pandemic, just about all of our "office" workers have been working remotely and we've heavily relied upon Cisco Webex to keep in touch. Unfortunately, since we used IBM Notes for our email, there is no integration so all meetings must be created in the Webex portal. This means 90% of our meetings are done in Personal Rooms. We've stressed the importance of locking personal rooms or creating individual meetings with a dedicated Meeting ID. We've had a few occassions with personal rooms getting compromised which has led to some pretty high costs. We've stressed to Cisco that integration with newer versions of IBM Notes would be extremely beneficial, but no word yet if it's on the roadmap.