WebEx Meeting, the further you are from your client, the closer your contact.
Updated October 06, 2020
WebEx Meeting, the further you are from your client, the closer your contact.
Score 10 out of 10
Vetted Review
Overall Satisfaction with Cisco Webex Meetings
We use this tool to hold meetings with our business partners, our suppliers and customers. We answer their questions and resolve our questions about a project. We have always had this great tool in the hands of all our employees, which they also use to support their customers.
- The remote support we have for our customers.
- Quick solutions to the doubts that arise from a project.
- Quick and efficient meetings.
- Microphone
- Audio
- Portability
- The cost of the product.
- Cisco Catalyst 2960-X/XR Series Switches, Allstream SIP Trunking and AudioCodes Mediant Virtual Edition (VE)
My experience with Cisco Webex customer support has been very good, they have a better response time than expected in any situation that we place them. Such as, reviewing devices remotely, whether by a conference, RMA, providing simple solutions for any client, or covering some need in a boardroom or an office.
More executive-level people use Webex for their meetings with customers and suppliers. As does engineering personnel to have meetings with clients or collaborators to clarify any doubts about a project or a requirement to be met. Everyone is satisfied with its implementation in the company.
- Audio Systems
- Microphone Systems
Webex Meetings Feature Ratings
Cisco Webex Experience
In these moments that we are going through a pantemia and all our meetings are through Webex Meeting, we have to capture all our ideas and demonstrate them to all the guests.
Cisco Webex training, to be able to generate small groups within our meetings, to touch on specific topics and then share them with the rest of the guests.
All the meetings that I have generated have been in a safe way, I do not worry that some unwanted person enters our meetings or that information that we handle is disseminated.
Using Cisco Webex Meetings
25 - Las funciones del personal que ocupa la herramienta de WebEx son comerciales, cuestiones ejecutivas y de ingeniería. Todo esto para tener un acercamiento con el cliente y proveedores para aclarar cualquier duda de algún tema especifico con varias personas interesadas, pudiendo grabar esta reunión y compartirla luego para alguna aclaración.
3 - Los ingeniero que se encargar de administrar y dar soporte, son personas con conocimiento en redes, cuentan con CCNA Switching & Routing, asi como están tomando certificaciones de colaboración.
- Juntas para proyectos
- Juntas con clientes para saber sus necesidades
- Capacitaciones con la marca de Cisco
- Dando una función estilo Streaming
- Juntas con todos los estados de la republica
- Webinars
Evaluating Webex Meetings and Competitors
- Product Features
- Product Usability
- Product Reputation
Ser una herramienta que hace que reduscamos el tiempo invertido en las reuniones, ya que no hay que desplazarnos al sitio a una junta.
No cambiaría, estoy satisfecho
Webex Meetings Implementation
- Implemented in-house
- TIBCO professional services
Change management was minimal - todo muy bien
- No tuvimos problemas durante su implementación.
Webex Meetings Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Quick Initial Response | Support doesn't seem to care |
No he tenido problemas técnicos con mis reuniones. Todo muy bien.
Using Webex Meetings
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Todo tipo de reuniones
- Agendar las reuniones
- Iniciar una reunión
- Ninguna función, todo se me hace facil
Yes - Me agrada, ya que la puedo ocupar cuando no puedo llegar a la oficina y estar al tanto de todo.