Item: Webroot DNS Protection
Rating: 5
Author: Verified User

Overall Satisfaction with Webroot DNS Protection

Use Cases and Deployment Scope

Webroot DNS protection secures the web traffic of a PC to add a further layer to the defence in depth approach. We found it difficult to sell more expensive products to our cheapest customers, and this was a good solution to that. We sometimes use Webroot's AV solution, which made it a comfortable upsell.

Pros and Cons

Pros

Easy to install with the AV client
managed from a web page
good choice of URL categories for blocking

Cons

No discount for using both the AV and the DNS filtering
Redirection is pretty slow
As Webroot is a company that caters to the SMB and customers looking for a cheap solution, the threat protection is not that great compared to some of its competitors

Most Important Features

Managed from the same GUI as the AV client
Bypass is a bit better designed than some competitors
Logging is found in the Web GUI and is fairly intuitive
MSP dashboard is a nice bonus

Return on Investment

Much reduced time spent on malware issues at small business customers
Slightly increased revenue as this fills a space that didn't used to exist in our stack
Customers satisfaction went up due to the added ability to block certain content quickly and easily

Alternatives Considered

Trend Micro Worry-Free Services Suite and N‑able DNS Filtering

It's pretty similar when you compare it to the DNS filters of other AV vendors. They're all additional offerings to the core solution of an AV. I would say if you're on Trend Micro and you're thinking of moving to Webroot, it's really a sideways step, but it's certainly a big improvement to have this product over nothing at all. It's pretty cheap, easy to manage, and definitely offers value for money due to the big leap in security this will give your business.

Key Insights

Do you think Webroot DNS Protection delivers good value for the price?

Yes

Are you happy with Webroot DNS Protection's feature set?

Yes

Did Webroot DNS Protection live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webroot DNS Protection go as expected?

Yes

Would you buy Webroot DNS Protection again?

Yes

Other Software Used

1Password, LastPass for Business, 3CX

Likelihood to Recommend

If you already have Webroot AV, it makes sense to continue with the same vendor. It's pretty cheap compared to some solutions, so it might be the case that it's this or nothing, in which case this is a no brainer.

If you are an MSP, this is an easy product to sell, and requires very little maintenance. you do need to monitor it but it runs itself most of the time.

If you are a customer with >50 users, you should really be looking for a product that is a bit higher up the food chain.

Comments

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Bang for your buck security product for small businesses