Full-featured business-class malware protection

I can't assess Webroot Endpoint Protection support directly because, so far, we have not utilized it; our external IT consultant manages the suite, so any communication with Webroot has flowed through them. I have not received any negative feedback from our consultant, nor have they suggested a switch to a different malware protection provider, so I have to assume that support is at least acceptable.

We have a fair number of non-tech-savvy employees, who might visit dangerous websites or fall victim to phishing scams through e-mail. Most of these employees aren't yet able to discern the difference between legitimate communications and threats, so we had to put in place a very robust tool for screening malware. Webroot Endpoint Protection is generally very aggressive and helps those less-experienced computer users avoid Internet security issues. Still, those same aggressive settings sometimes get in the way of accessing legitimate sites and documents, resulting in some frustration from employees who are more familiar with self-screening methods.