Whatfix--very capable and flexible
March 25, 2021

Whatfix--very capable and flexible

Ian Penney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Whatfix

We are currently using Whatfix to help train our users how to use our product. We typically use flows, beacons, and pop-ups to achieve this. At this time, Whatfix is primarily being used by our product team to introduce new features to our users, but we hope to expand the usage to other areas of our team like implementation and training.
  • Customer support is excellent, very responsive, and helpful
  • The Whatfix tool is very flexible and can handle many complex scenarios
  • The Whatfix tool is continuing to evolve with new features
  • Some of our more complex flows required engineering support to build and while we we were successfully able to achieve our objective, it was not 100% clear how it was done.
  • One of our key challenges is ensuring both new and existing users of our product are aware of features and know how to use them; Whatfix is helping us do this.
Up until now we have relied on tools like Application Insights and our own internal database to track feature usage and our own internal notification tools to promote new features.

Do you think Whatfix delivers good value for the price?

Not sure

Are you happy with Whatfix's feature set?


Did Whatfix live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Whatfix go as expected?


Would you buy Whatfix again?


The Whatfix tool is very capable and flexible and so far has been able to achieve all goals we have set for it. We have set up a combination of pop-ups and flows to train users to use our new report creation tool, which has a steep learning curve, and are impressed how many users have completed the flow in a short period of time.