Wingman - build an intellgient team with right insights and coaching
March 22, 2022

Wingman - build an intellgient team with right insights and coaching

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wingman

We use Wingman for all our calls and leverage it to build insights internally and learn/train employees. It has been an incredibly powerful tool because we can create game tapes and help others get all the context they will need to support an insight. We use it widely across the team, right from sales, customer success to product and engineering. I would highly recommend it!


  • Transcription and note taking.
  • Helping us create game tapes.
  • Sharing learnings and insights across the team via calls.


  • Better transcription for Indian English.
  • Better UI - it can get clunky sometimes.
  • Better interface to clipping audio files and sharing.
  • Simplified coaching.
  • Helped with creating intelligence for us.
  • Deep-end customer research practice.
  • Helped insight creation in the team.

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I would recommend the following:
1. Sales conversations - it gives you an insight into what actually went down in a call and how can we improve.
2. Reflecting and intelligence - it can help you go back and spend some time on the tool to build intelligence through call recording.
3. Visibility - great tool to build visibility across the team about all real conversations supported by anecdotes.


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