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Great speed, bad transcription!
January 26, 2023

Great speed, bad transcription!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wingman

Wingman is used as our call recording software. It joins our Zoom calls and then records to the cloud and we can watch back the recordings later to critique ourselves as well as take notes.
  • Video recording quality
  • Speed to upload
  • Recognize users
  • Transcription is pretty poor quality
  • Sometimes joins calls late
  • Sales insights aren't always relevant
  • Positive - view calls quickly after completing
  • Negative - no use for transcription
  • Negative - shows up for calls late
I liked Gong more from a quality standpoint and reliability standpoint but it was much slower to upload taking up to an hour post-call.

Do you think Clari Copilot delivers good value for the price?

Not sure

Are you happy with Clari Copilot's feature set?

Yes

Did Clari Copilot live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Clari Copilot go as expected?

Yes

Would you buy Clari Copilot again?

Yes

Great for quickly recording calls and viewing the recording. Bad if your main use-case is transcription. Often times the transcription feature is very inaccurate and captures fake sentences or things not said. Also, sometimes the software just doesn't show up to a call or arrives late. I don't think it is the most consistent platform but the speed to upload is great.