WooCommerce - solid tool for a growing e-commerce company
January 30, 2018

WooCommerce - solid tool for a growing e-commerce company

Steven Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with WooCommerce

We use WooCommerce as a plug-in to our WordPress site. All of our customer orders are processed inside of WooCommerce. We handle everything from the initial order to shipping from that plugin.

Pros

  • Customer interface - The order and checkout process on our website is familiar, clean, and seems to be secure. It's what you expect to see when you place an order.
  • Backend ease of use - On our side it's fairly easy to make changes to orders, troubleshoot issues, process refunds, and ship.
  • Ease of implementation - We had help with this, our developer did the work, but getting it installed and up and running was straightforward and quick.

Cons

  • Streamlining the backend - Our current process of shipping and completing orders is fairly easy, but it involves too many mouse clicks. This process should be streamlined.
  • Features - It would be great if there were a few more features built in. This may be more of a WordPress issue, but it seems every added bit of functionality is a new plugin, many of which cost money. For example, there's no setting to automatically send the customer tracking info after their order ships.
  • It's hard to gauge the ROI at this time. It's a matter of increased productivity, and we don't have a good metric for productivity without it. I will say it's fairly inexpensive, and while there are areas for improvement, we wouldn't be able to conduct business without WooCommerce or something similar.
No sure what scenarios it would be less appropriate, but in our case, it's a great fit. We're a relatively small e-commerce outfit, and it's been a great tool during our growth.

WooCommerce Feature Ratings

Product catalog & listings
8
Product management
9
Bulk product upload
Not Rated
Branding
10
Mobile storefront
8
Product variations
8
Website integration
10
Visual customization
8
CMS
Not Rated
Abandoned cart recovery
Not Rated
Checkout user experience
10
eCommerce security
10
Promotions & discounts
7
Personalized recommendations
8
SEO
8
Multi-site management
Not Rated
Order processing
9
Inventory management
9
Shipping
8
Custom functionality
6

Comments

More Reviews of WooCommerce