Workato: Great tool with amazing UI
March 20, 2019

Workato: Great tool with amazing UI

Venkataraman Sriram | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workato

The business applications team uses Workato to develop recipes to sync data between NetSuite, Salesforce and Concur. Our stakeholders are primarily the Customer Success and Finance departments. We use it as a real-time webhook listener. We send outbound messages from NetSuite and Salesforce to the webhook recipe which in turn processes the data, transforms it and syncs with other systems.
  • Extremely user-friendly and intuitive UI and we could get on-board with the recipe creation process in no time.
  • Lot of out-of-the-box connectors that really makes life easier for recipe developers.
  • Great logging functionality that stores data up to a year depending on the license and settings.
  • Amazing technical support: Whenever we had some specific questions on Workato, the solution engineers at Workato were pretty quick in responding and gave really good inputs on a workaround.
  • Slightly limiting in functionality: The recipes can be limiting in some cases. For instance, we do not have a direct way to update a variable in the recipe at various points.
  • Filtering on logs: We have standard filtering on logs based on the job status and date of run. However, It would be extremely useful to filter on logs based on various custom columns that we can create.
  • Yet to determine the ROI: However, the time saved from building connections and APIs from scratch is huge.
Extremely well suited for straightforward integrations between systems (where a lot of data transformations and lookups are not involved). Due to its very user-friendly UI, it can be used by end-users too.

Workato Feature Ratings

Pre-built connectors
Connector modification
Not Rated
Support for real-time and batch integration
Data quality services
Data security features
Monitoring console