Workato - A Magic Tool
December 03, 2025

Workato - A Magic Tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workato

We're using Workato to design certain integrations and workflows to connect support and certain admin work we used to do. For example, we have integrated our customer feedback survey and NPS tool to directly flow into Jira and Git teams. This used to be a weekly/15-da activity earlier, and it's now real-time.

Pros

  • Pre-built connectors for certain use cases
  • Solid team to help with onboarding
  • Easy UI for non-tech folks

Cons

  • High volumes of data or batch processing
  • API rate limits
  • Pricing
  • Saves at least 10 lacs INR to hire someone to do these jobs
  • Provides easy setup and work gets going from week 1
  • Processes get easily streamlined after automating workflows
The sheer work Workato eliminates from people's daily jobs is simply a great contribution to people's productivity and a boost to capability. It actually strikes the balance between business and tech teams. It also reduces dependency on developers, and speeds up their delivery too. The only reason it's not a full 10/10 is for the price - it's a bit expensive for what we'd like, and their batch or high data volume processing can be improved.
Workato is much more advanced than Zapier, and although less apps/integrations are offered - but the ones offered are really deep ones. This is also geared towards enterprises is what I believe whereas Zapier focuses more on SMEs and Mid-Market. Although learning curve is steep here, but offers much more capability compared to Zapier.

Do you think Workato delivers good value for the price?

Yes

Are you happy with Workato's feature set?

Yes

Did Workato live up to sales and marketing promises?

Yes

Did implementation of Workato go as expected?

Yes

Would you buy Workato again?

Yes

Workato Feature Ratings

Cloud Data Integration
8.0
Pre-built connectors
10
Connector modification
10
Support for real-time and batch integration
5
Data quality services
6
Data security features
9
Monitoring console
8

Comments

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