I am a recent convert to the Work Etc. way of doing business and can I say, I am completely sold! From the amazing support, to the project management everything in work etc is designed to make your life as a business manager easier. Our whole company uses Work etc. to make our lives easier and it has streamlined our whole business process. I love the all in one Help desk, CRM, and project management features. But not only do they do the big things right, its the small things that make work etc. the perfect tool. They have custom fields in their , making it easy to tailor information to your companies needs. Overall this is simply the best software we have ever used! I AM A DIE HARD FAN!