Workfront - initially used for issue tracking; excelling at capacity planning
March 03, 2017
Workfront - initially used for issue tracking; excelling at capacity planning
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workfront
Workfront is used across the organization. Primary uses are for ticketing and issue management from the IT to the R&D organization, project management primarily within the IT organization and capacity planning activities across the entire organization.
- Manage digital work processes
- Review and approve digital work
- Deliver client-facing services
- Govern compliance workflows
Pros
- Capacity planning activities and the ability to export the data for "plan to actual" comparisons.
- Time card entry is relatively easy for employees to enable 'actual' comparisons.
- Ticketing/issue tracking is very customizable.
Cons
- Web experience could be 'faster' - especially in the reporting realm.
- The capacity planning functions make sure that we don't lose focus on professional services events that entail moving resources between activities efficiently.
Workfront is much more accessible to all project stakeholders and individual contributors.
We did use their professional services on initial setup --- it took longer than was originally projected to understand our business processes and provide us a skeleton for issue tracking.
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