Item: WP Engine
Rating: 10
Author: Verified User

Overall Satisfaction with WP Engine

Use Cases and Deployment Scope

WP Engine is being used by the IT and communications departments. It is our sole web hosting provider. Our main organizational website is hosted there as well as some smaller microsites.

Pros and Cons

Pros

They maintain their infrastructure very well. All the core applications are patched including WordPress and now even plugins. The are an excellent managed hosting provider.
They make it very easy to spin up environments with dev, staging, and production sites.
They make it easy to scale out your hosting infrastructure when you expect an increase in traffic to your site(s). They utilize CNAME flattening to achieve this. You never have to add an IP address into DNS again.

Cons

I would like their redirect tool to allow the ability to export and import to other sites within WP Engine.
It would be great if one day they brought DNS management on to the platform instead of people having to use CloudFlare.

Return on Investment

Increased site speed.
Helped secure our website.
The up time is phenomenal.

I used a solution from Rackspace years ago which was just their dedicated server product (not available for selection above so had to choose managed hosting). They pretty much give you shell access to a box and then it's up to you to manage everything yourself. This is obviously different from a managed hosting provider like WP Engine.

Key Insights

Do you think WP Engine delivers good value for the price?

Yes

Are you happy with WP Engine's feature set?

Yes

Did WP Engine live up to sales and marketing promises?

Yes

Did implementation of WP Engine go as expected?

Yes

Would you buy WP Engine again?

Yes

Other Software Used

CloudFlare

Likelihood to Recommend

WP Engine is well-suited for any organization whether you are small or much larger. Their pricing tiers make them really affordable and competitive. For smaller organizations with fewer staff, their managed hosting solution allows people to focus on content creation and not site maintenance. They also make it extremely easy to upgrade to different solutions via domain name flattening.

WP Engine Support

Support Rating

Their support is excellent. I like that you can get a quick response via chat or you can also submit a ticket too. Response times for tickets are within the acceptable range.

Using WP Engine

Usability

It took very little time to learn their dashboard for managing WordPress sites. Their built-in tools are really well done, and the addition of security and CDN tools is great.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

A great managed WordPress host for your organization