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Overpriced with an 45% exchange rate USD to CAD!
March 20, 2021

Overpriced with an 45% exchange rate USD to CAD!

Marc-André Lapierre | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xero

I use Xero for my personal accounting to manage the different buildings I own (rent, expenses, etc.). It is a fairly basic use of the product I must say. The software is in general ok to use, reporting is enough and easy to work with. My accountant knows that software as well so this is very convenient.
  • Easy to use
  • Web based
  • API
  • Pricing is a joke in Canada. 45% exchange rate on USD when it's 20%.
  • Customer service is almost absent and slow to respond.
  • Software is slow many times a week.
  • Software crash and they are not even aware.
  • Too expensive for the usage I do.

Do you think Xero delivers good value for the price?

No

Are you happy with Xero's feature set?

Yes

Did Xero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Xero go as expected?

Yes

Would you buy Xero again?

No

Xero is easy to use and learn without very basics knowledge. Linking it to other software/platforms could be a bit tricky. Linking it to a bank account is somewhat difficult but it could be an issue on the banking side. Having multiple users is ok but the right management is not flexible enough.
Support is not very good. Relying on Facebook is faster. Multiple crashes a year and no report on their side to explain the situation. Accounting is something important and I think we should have an easy way to make a complete backup of all our data.
The most negative aspect of Xero is that it might be slow to use, generate reports, or during general use. The interface crashes a few times a year for a couple of hours. Unfortunately, the customer service is not very "responsive" since you can only chat or email them. Most of the time, going through Facebook is the best way to interact. Weird thing is that most of the time when it crashes and I communicate with them they don't even know it's crashed! If you can rely on Cloud-based software, Xero is ok in general. There's an API that you can use to link it with other software.

Xero Feature Ratings

5.1
Accounts payable
6
Accounts receivable
6
Cash management
5
Bank reconciliation
3
Expense management
5
Fixed asset management
5
Multi-currency support
7
Multi-division support
2
Regulations compliance
6
Self-service portal
6
Global Financial Support
6
Primary and Secondary Ledgers
6
Localizations
5
Journals and Reconciliations
6
Enterprise Accounting
6
Configurable Accounting
6
Centralized Rules Framework
3
Standardized Processes
3
3.7
Inventory tracking
5
Automatic reordering
3
Location management
3
3.8
Pricing
6
Order entry
6
Cost of goods sold
5
Order Orchestration
2
End-to-end order visibility
2
Order exception Resolution
2
Payroll Management ()
Not Rated
6.0
Dashboards
7
Standard reports
6
Custom reports
5
5.0
API for custom integration
5
Plug-ins
5
2.0
Role-based user permissions
3
Single sign-on capability
1