Solid but inflexible
September 16, 2020

Solid but inflexible

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Yardi Voyager

It is used in our multi-housing department for all aspects or renting and community member management. It allows for the efficient management of rent collections, delinquency, renewals, personal information,
current vacancy and vacancy projections. It is also helpful in managing prospect data from the i initial call through becoming a resident.
  • Rent collection
  • Lease Management
  • Resident history
  • Ease of data access
  • Ease of adhoc report creation
  • Ease of custom resident email creation
  • Provided a better ROI
  • Reduced delinquency
  • Better reporting
  • Ability to communicate in mass with residents
Voyager competes quite nicely in terms of features and price with MRI. In retrospect, MRI has a much more flexible reporting module and allows direct access to your data in a much easier fashion.
The local office is very knowledgeable, however recently it seems that Yardi has begun to route calls offshore and the knowledge base there does not seem to be as strong as the USA based support centers. All customizations are done by offshore personnel, which presents issues in terms of the language barrier and time zone differences.
As previously stated functionality is awesome if your deployment is vanilla. The more you need customized the less functional it becomes. Customizations are pricey and difficult not to mention very slow to get made.

Do you think Yardi Voyager delivers good value for the price?

Yes

Are you happy with Yardi Voyager's feature set?

Yes

Did Yardi Voyager live up to sales and marketing promises?

No

Did implementation of Yardi Voyager go as expected?

Yes

Would you buy Yardi Voyager again?

No

Voyager is well suited when your company has deployed industry standard and has very few customizations. The product is fantastic out of the box in terms of scope or features and functionality. It’s weak in terms of allowing customization and fairly inflexible in allowing direct access to your data so that you can get a raw data dump to pivot in another application.